Cancellation Policy

At Pickett Coaching, we value your commitment and our coach's time. To ensure a professional and elite training environment for all clients, we adhere to the following cancellation and rescheduling policy.

1. The 24-Hour Notice Period

A minimum of 24 hours' notice is required to cancel or reschedule any 1-to-1 session.
This notice allows us the opportunity to offer the slot to another client or manage facility bookings at Goals or Kingston College Arena Gym.

2. Late Cancellations & No-Shows

Cancellations made with less than 24 hours' notice will result in the session being forfeited.
In these instances, the full session fee (£50 or one package credit) will still be charged, and no refund will be provided.

3. Late Arrivals

All sessions are 60 minutes in duration and are scheduled to start and end at specific times.
If a client arrives late, the session will not be extended and will end at the originally scheduled time.
Clients are expected to arrive on time to ensure they receive the full benefit of their training.

4. Refunds & Packages

Refunds for missed sessions without adequate notice are not provided.
Refunds are not granted for a "change of mind" after a purchase has been made.
Unused sessions from a pre-paid package may be refunded at the discretion of Pickett Coaching only in exceptional circumstances, such as a documented injury or relocation, and may be subject to an administrative fee.

5. Coach Cancellations

In the unlikely event that Pickett Coaching must cancel or reschedule a session due to unforeseen circumstances, the client will be notified as soon as possible.
A full credit for the session or a priority reschedule will be provided immediately.

How to Cancel or Reschedule

To notify us of a change to your booking, please contact Jake Pickett directly:

WhatsApp/Phone: +44 7368 328050
Email: info@pickettcoaching.co.uk